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CANCELLATION POLICY

CANCELLING A BOOKING

What is the minimum notice period?

 

48 hours before your booked visit.

 

How do I cancel and can I reschedule?

 

Contact us directly to cancel or re-schedule.

 

Can I still be charged?

 

Only if you cancel on the day of your pre booked visit. You will be charged the deposit amount.

 

What If I arrive late?

 

If the you arrive late, the booking time slot cannot be extended.

What happens if I make an advance booking?

If you pay in advance for a block number of sessions we do not issue refunds if you decide you no longer wish to attend.

 

If we need to cancel

 

If île aux Chiens Park needs to cancel a booking you have made, we will notify you and offer a re-booking.

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